Complete Trip Management: Tech tools supporting effective business travel

Businesses and their travellers rely on their travel management partner to provide access to the most relevant, reliable, and timely information to drive safety, productivity, and value in today’s travel environment.

From implementing new travel approval processes to sourcing the safest and most cost-effective travel suppliers, and managing potential risks – the travel landscape continues to evolve, and progress, at speed – and so should your travel tools.

In this guide, we answer our customers’ most common questions regarding the tools they need for end-to-end trip management.

Before You Go: Trip Planning

Q. Is it safe to travel to my intended destination? Where can I find accurate information on in-country safety and security risks?

CTM Solution: CTM Risk Hub

The CTM Risk Hub provides central access to real-time global travel advice relating to health risks, government policies, entry requirements, travel permits and destination health insights via an interactive global map and itinerary-based trip search. The CTM Risk Hub is a complimentary tool for all Corporate Travel Management (CTM) customers.

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Q. Do I know if my travel is approved?

CTM Solution: CTM Approve – integrated, customisable pre-trip approval tools

CTM Approve is an end-to-end pre-trip approval solution that supports traveller safety, budget control, and program compliance. This intuitive, integrated approval platform enables businesses to identify potential travel risks before booking – reducing cost wastage – and design customisable approval rules and workflows.

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Q. When is the cheapest time to travel?

CTM Solution: CTM Fare Forecaster – view the cheapest time to travel across 21 days in a single search

CTM Fare Forecaster provides a visual representation of up-to-date flight prices, displayed by specified journey or destination, across a 21-day window. Fare Forecaster empowers Travel Bookers to make more informed and efficient decisions about the most cost-effective time to travel without wasting time on multiple searches.

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Booking Your Travel

CTM Solution: Lightning online booking tool – view integrated airline, hotel and car rental preferred status, sustainability, health and safety features within the booking search

CTM’s proprietary online booking tool, Lightning, integrates up-to-date health and safety features, and carbon footprint calculations within flight and hotel search results. This additional layer of travel data enables Travel Bookers to make more informed and reliable supplier decisions to support greater traveller confidence, safety, efficiency, and more sustainable business travel.

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Q. How should I book?

CTM Solution: Within your corporate travel policy and via your TMC! Book via your corporate online booking tool, mobile app, or via your dedicated travel consulting team

Book your business travel within your corporate travel policy, ensuring every element of your trip is trackable, compliant with your company’s duty of care requirements, and to enable your travel team to track and communicate with you in an emergency.

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During Your Business Trip

Q. How do I know if there’s an emergency?

CTM Solution: CTM Traveller Tracking, CTM Risk Alerts, CTM Portal News

CTM’s Traveller Tracker platform supports traveller safety and corporate duty of care by tracking travellers’ locations via their travel itinerary, anywhere in the world. Updated in real-time and fully integrated with the individual’s travel itinerary, the interactive global mapping tool also provides an instant picture of country-by-country risk levels.

CTM Risk Alerts is an automated risk management dispatch solution which keeps travellers informed of potential travel risk as they happen, via SMS and/or email.

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Q. What should I do in an emergency while I’m away?

CTM Solution: CTM’s 24/7 in-house travel support, CTM Mobile app ‘verify location’ feature, manage itinerary changes and book in policy through the CTM Mobile app

CTM provides customers with 24/7 global access to in-house travel support wherever their travels take them, ensuring expert travel assistance is on hand in the event of an emergency. The CTM Mobile app provides a one-click safety verification feature that enables businesses to check their travellers’ safety status daily, including the GPS location of the traveller and device. And with live itinerary updates direct to your fingertips, you’ll remain connected and supported at every step of the journey.

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When You Get Home

Q. How can I keep updated on our travellers health and wellbeing?

CTM Solution: CTM Data Hub trip reports

CTM’s Data Hub reporting tool offers an intuitive and highly visual means of monitoring your corporate travel activity and programme performance. It also provides the ability for users to dissect complex travel data by traveller, location, department, supplier, travel reason, and more, to create and share customised reports. Our information wellbeing dashboard makes it easy to identify frequent travellers who might be at risk of burnout based on timezones crossed, traveling in personal time or red eye services.

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