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Covid-19: Rail & Car Updates

Rail 

Avanti West Coast (AWC)

  • Station window/counter’s are open except Penrith
  • Ticket collection available but digital/e-ticket preferred
  • Meal services on board are suspended. Pendolino 1st class passengers can get complimentary snacks from the onboard shop
  • Food purchases onboard vary. The shop is open on London – Manchester/Liverpool/Preston shop. The shop is closed on London – Chester/North Wales)
  •  Some stations operate a one-way system, signage is widely visible.
  • Boarding controls to ensure social distancing and to validate seating/reservation
  • Lounges and waiting rooms closed
  • From 15th June it is mandatory to wear a face-covering
  • Additional signage and announcements to ensure social distancing and additional staff to guide passengers
  • Queue management outside to ensure social distancing at the station. Further guidance on platforms and onboard
  • A limited number of designated seats per carriage (not reserved). Passengers to occupy alternate side, window seats and every 3rd row.
  • Plan to introduce seat-specific reservations from end June
  • No standing permitted

Cross Country Trains (XC)

  • CrossCountry is making it even easier to travel by train resuming specific seat reservation on all services.  From Monday 7 September, passengers will be able to book a specific seat, enabling all customers to maintain the social distancing guidelines by the allocation of window seats only. At the same time, the “Ten Minute Reservation” service is also being brought back, as this will help those booking on the day of travel.
  • Reservations can be made via all the normal booking channels. If business customers are travelling with CrossCountry over the next few days up until Sunday 6 September, places should continue to be reserved at the point of purchasing the ticket.
  • Timetable change from Monday 7 September: Due to the expected increase in passengers over the coming weeks, CrossCountry is making some changes to the timetable to help customers travel by train comfortably.
  • Travelling safely with CrossCountry: The following additional steps to keep passengers safe whilst on-board
  • Enhanced cleaning of all trains – the equivalent of cleaning 264 football pitches a day!
  • Signage on trains to remind travellers to ‘stay safe & stay apart’
  • Hand sanitiser available to buy-on-board to promote good hygiene
  • CrossCountry has been awarded the ‘We’re Good To Go’ accreditation from Visit Britain, meaning a Covid-safe environment for customers.

Chiltern Railway

  • Station window/counter’s are open
  • Ticket collection available but digital/e-ticket preferred
  • Meal services on board are suspended
  • Food purchases onboard suspended
  •  Station signage widely available
  • Boarding controls to ensure social distancing
  • Lounges and waiting rooms closed
  • From 15th June it is mandatory to wear a face-covering
  • A limited number of designated seats per carriage (not reserved). No standing permitted

East Midlands Railway (EMR)

  • Station window/counter’s are open
  • Ticket collection available but digital/e-ticket preferred
  • Meal services on board are suspended
  • Food purchases onboard suspended
  •  Some stations operate a passenger flow
  • Check-in procedures as normal
  • Lounges and waiting rooms closed
  • From 15th June it is mandatory to wear a face-covering
  • Additional signage and announcements to ensure social distancing
  • Leave seat free next to you unless travelling with someone else from your household. Markers at stations and on platforms
  • Passengers asked to observe social distancing and leave seats free. Passengers low enough to support 2m distancing
  • Luggage stored onboard is handled by passenger

Eurostar

  • Activating a new seating plan on board to assist social distancing
    • Implementing processes at the station and during the check-in procedure to assist social distancing.
  • It is now a legal requirement in the UK, France and Belgium to wear a mask in all public spaces. Therefore, face coverings must be worn in our stations and onboard our trains. This is applicable to all passengers aged 11 and above in the UK and France and all passengers aged 12 and above in Belgium and the Netherlands. Failure to do so may lead to a fine from the local authorities.
  • Deploying extra cleaning measures & resources through:
    • Cleaners are now on all trains.
    • Ensuring our water tanks, soap & toilet roll are fully stocked.
    • New disinfection processes focusing on high-frequency touch areas.
  • Business lounges successfully reopened with reduced capacity. A selection of food, hot and cold drinks, and alcohol will be available. Pre-packaged snacks and cocktail & smoothie bars will remain closed.
  • Fast-Track gates are now re-opened.
  • Taxi services are now available. Customers will be able to pick up a booking card in the Business Premier lounges before they board with details of how to book.
  • Onboard catering, From 7th September 20; a full offering will resume in Business Premier and Standard Premier with just made a few adjustments. All food will be served with lids on and will include cleaning kits, including hand gel and wipes.
  • Café Métropole, our onboard bar buffet will also reopen at the same time with a selection of hot and cold drinks and snacks available.

Greater Anglia

  • Station window/counter’s are open except Penrith
  • Ticket collection available but digital/e-ticket preferred
  • Meal services on board are suspended
  • Food purchases onboard suspended
  •  Some stations operate a passenger flow
  • Check-in procedures as normal
  • Lounges and waiting rooms closed
  • From 15th June it is mandatory to wear a face-covering
  • Additional signage and announcements to ensure social distancing
  • Seating arrangement – TBC
  • Leave seat free next to you unless travelling with someone else from your household. Markers at stations and on platforms
  • Passengers asked to observe social distancing and leave seats free. Passengers low enough to support 2m distancing
  • Luggage stored onboard is handled by passenger

Great Western Railway (GWR)

  • Station window/counter’s are open
  • Ticket collection available but digital/e-ticket preferred
  • Meal services on board are suspended
  • Food purchases on board are suspended
  • Signs will be visible to promote one way and directional arrows to guide the flow of passengers
  • Check-in procedures are as normal
  • Lounges are shut
  • From 15th June it is mandatory to wear a face-covering
  • Additional signage and announcements to ensure social distancing
  • GWR are strongly advising to book in advance (where possible) to ensure you can get on the train you want. Each train only has a certain number of spaces available and once the reservations are gone, you can no longer buy a ticket for that train. For those trains that don’t have reservation systems, GWR is managing volume levels at station levels (commuter trips)
  • The policy remains the same for baggage collection

London North Eastern Railway (LNER)

Onboard Catering

  • As of last week, LNER welcomed back some of their onboard catering offers. They’re working to reintroduce a full catering offer onboard their trains. In the meantime, they have introduced light refreshments on all services.
  • If you’re travelling in Standard Class you will be able to visit the Café Bar to buy hot and cold drinks, as well as some pre-packaged snacks. In First Class, customers can collect free hot drinks or water, biscuits and crisps from the kitchen area. The purchase or consumption of alcohol is still not permitted onboard.
  • In addition to the temporary measures noted above, this August LNER will begin trials of an ‘at-seat’ catering offer onboard their trains. The service will enable customers to order and pay for food and drinks from their phone in the comfort of their own seat, with items brought to them by a member of the LNER onboard team.

Updated face-covering rules

  • As guidance from the Department for Transport, LNER is asking customers to wear a face-covering when they are in any of their stations whether that’s on the concourse, in the Travel Centre or on a platform – unless they are exempt. This is of course in addition to face coverings being mandatory when on board.
  • LNER has begun trialling a new scheme to support customers who are exempt from wearing face coverings. They will be able to head to an LNER station?and ask for?a?free badge that simply states: “I’m exempt from wearing a face covering”.  The badge will alert LNER staff and fellow customers that the person doesn’t need to wear a mask at a station or onboard. It’s hoped that this pilot will help to reassure those customers who are exempt and those who may be concerned at seeing somebody without a face covering.

Further timetable uplifts

As of Monday 07 September, LNER will reintroduce almost all of their peak services and additional services between London and Edinburgh. It will see around 85% of their previous service levels during the week. Weekend services will stay at a lower frequency and will be planned on a week by week basis due to Network Rail engineering works at most weekends in the Autumn.

Tickets for services running up until 2 October 2020 will be going on sale over the next week.

Additional information:

  • Car parks at 10 LNER managed stations will, from October, start to use an advanced system of Automatic Number Plate Recognition (ANPR), simplifying the process for customers. For the first time, customers will be able to pre-book their car parking space via a new, yet to be released, LNER Parking App or on the LNER website, taking away any stress of trying to find a space on the day of travel. This will reduce passenger contact.

The introduction of the new system will begin in October when the new technology and signage will begin to be installed in partnership with HUB Parking Technology. It will eventually be available across Peterborough, Grantham, Newark North Gate, Retford, Doncaster, Wakefield Westgate, York, Darlington, Durham, and Newcastle. The new system follows the introduction of LNER’s £5 car parking offer in August at most LNER managed car parks.

In Station Cleaning:

  • Specialist teams at all stations are using superior, sustainable disinfectant products and high-grade equipment and are working around the clock
  • Dedicated staff members are in place ensuring our station toilets are cleaned to the highest standards
  • hand sanitisers at currently being installed in all LNER serviced stations
  • First Class Lounges and waiting rooms are open again, however, there will be no complimentary refreshments in First Class Lounges.

Onboard Cleaning:

  • All surfaces and toilets are constantly cleaned during every journey
  • Ventilation systems are ensuring a continuing supply of fresh air
  • Complimentary hand sanitizers and disinfectant wipes are available
  • Additional deep-cleaning is taking place when trains are at their final destination before the next service.

London North Western 

  • Station window/counter’s are open except Penrith
  • Ticket collection available but digital/e-ticket preferred
  • Meal services on board are suspended
  • Food purchases onboard suspended
  •  Some stations operate a passenger flow
  • Check-in procedures as normal
  • Lounges and waiting rooms closed
  • From 15th June it is mandatory to wear a face-covering
  • Additional signage and announcements to ensure social distancing
  • Seating arrangement – TBC
  • Leave seat free next to you unless travelling with someone else from your household. Markers at stations and on platforms
  • Passengers asked to observe social distancing and leave seats free. Passengers low enough to support 2m distancing
  • Luggage stored onboard is handled by passenger

Great Western Railway (GWR)

  • Station window/counter’s are open
  • Ticket collection available but digital/e-ticket preferred
  • Meal services on board are suspended
  • Food purchases on board are suspended
  • Signs will be visible to promote one way and directional arrows to guide the flow of passengers
  • Check-in procedures are as normal
  • Lounges are shut
  • From 15th June it is mandatory to wear a face-covering
  • Additional signage and announcements to ensure social distancing
  • GWR are strongly advising to book in advance (where possible) to ensure you can get on the train you want. Each train only has a certain number of spaces available and once the reservations are gone, you can no longer buy a ticket for that train. For those trains that don’t have reservation systems, GWR are managing volume levels at station levels (commuter trips)
  • The policy remains the same for baggage collection

ScotRail

  • Station window/counter’s are open except Penrith
  • Ticket collection available but digital/e-ticket preferred
  • Meal services on board are suspended
  • Food purchases onboard suspended
  •  Some stations operate a passenger flow
  • Check-in procedures as normal
  • Lounges and waiting rooms closed
  • From 15th June it is mandatory to wear a face-covering
  • Additional signage and announcements to ensure social distancing
  • Seating arrangement – TBC
  • Leave seat free next to you unless travelling with someone else from your household. Markers at stations and on platforms
  • Passengers asked to observe social distancing and leave seats free. Passengers low enough to support 2m distancing
  • Luggage stored onboard is handled by passenger

TransPennine Express

  • Station window/counter’s are open at main stations
  • Ticket collection available but digital/e-ticket preferred
  • Meal services on board are suspended but light refreshments available on stop
  • Food purchases on board are suspended
  •  Some stations operate a one-way system, signage is widely visible. All 19 TPE stations adhere to social distancing, signage, protocols, and announcements
  • Barriers operating under normal conditions. Loading/unloading may change with specific announcements
  • Lounges are shut except Huddersfield
  • From 15th June it is mandatory to wear a face-covering
  • Additional signage and announcements to ensure social distancing and additional staff to guide passengers
  • No mandatory seat reservations, operating a system of red/green tag (15/20 passengers per carriage)
  • The policy remains the same for baggage collection. Bike reservations are now mandatory

Car Rental

AVIS

At the rental desk:

  • Clear social distancing – floor markings at the rental desk
  • Staff are provided with masks and gloves
  • Counter-Screens at many of our rental desks
  • Hand sanitiser available for customers
  • Enhanced cleaning of desks and all ‘high-touch’ areas

Picking up your vehicle:

  • A limited number of passengers on shuttle buses
  • Staff are provided with masks and gloves
  • Vehicles are cleaned using approved disinfectants prior to every rental with special attention being paid to the steering wheel, indicators, dashboard, in-car entertainment systems, cup holders, door handles – inside & out

Returning your vehicle:

  • Staff are provided with face mask & gloves
  • A contactless return process is now in place
  • A rental receipt is emailed to you after the return of the vehicle