CTM 6-month technology highlights

Corporate Travel Management (CTM) is committed to providing customers with solutions that better serve their travel needs. To demonstrate this commitment, we are continually developing and enhancing our own suite of leading travel technology.

In a 6-month period, the CTM tech team launched a range of features and enhancements to our online booking tool, Lightning and the business travel hub, CTM Portal. The developments that directly benefit our customers are detailed below.

Building our own proprietary technology allows us to fully control our development roadmap. Using continual feedback loops and CTM User Labs coupled with an agile approach to technology development, we can respond quickly to user and market demand, within an everchanging technology landscape; developing technology and enhancements to existing features that our users have asked for.

CTM User Labs

Through feedback loops and CTM User Labs, we gain invaluable insights from the people who use our products, allowing us to deliver enhancements to our technology that directly benefit the user when they need it.

Agile Development

At CTM our UK-based technology teams operate on a development ‘sprint’ every two weeks. The focus of each sprint is based on captured feedback and emerging trends within the industry or our client base that provide valuable feedback. This iteration approach allows us to continually improve the solution.

Below we list some of the key updates to our CTM travel technology suite from the last 6 months.

CTM Climate+

CTM Smart Data now allows businesses to offset the carbon emissions created by their air, hotel, car rental and rail travel by supporting a range of environmental sustainability initiatives including rainforest conservation, sustainable livelihood programmes, wildlife protection and renewable energy through its CTM Climate+ programme.

Airline Reassurance Data

Lightning now enables customers globally to view COVID-19-related airline service features alongside flight search results at the time of booking.

Traveller Wellbeing Dashboard

CTM’s Traveller Wellbeing dashboard enables users to view consolidated travel programme data as well as dissect data down to individual traveller level across a broad range of travel metrics

WCAG 2.1 AA certified for visually impaired users

Lightning has been certified as compliant with the WCAG 2.1 AA standards, allowing visually impaired bookers and travellers to use the platform independently.

Enhanced risk functionality

CTM’s Traveller Tracker has enhanced its risk management functionality by providing heat maps and information around COVID-19 hotspots.

Enhanced profile integration

Enhanced profile integration allows travellers with multiple passports to add all passports allowing selection based on country of destination.

Hotel Tagging

Lightning now includes hotel tagging of ‘COVID Clean’ hotels using the ‘CTM Partners – Business Ready’ tag to show where additional COVID measures are in place. This contributes to the driving of preferred hotel programmes to maximise benefits to clients and travellers.

COVID-19 safety Information

Portal now provide links to the latest airport, airline, hotel, car, and rail updates which can be found in the document library.

Lightning now includes an interactive map on border closures/country updates.