New York FAM trip hosted by British Airways and Minor Hotels

Recently, some of our UK team were invited on a FAM trip to New York City, jointly hosted by British Airways and Minor Hotels. It was an incredible experience from start to finish and we were delighted to enjoy fantastic service from two of our supplier partners.

New York City is a key business travel destination for many of our customers and trips like these give our team first-hand travel experience in the destination, allowing them to fine-tune their recommendations and deliver even more personalised assistance to our customers. Find out what our team got up to as they share their thoughts on this amazing experience.

British Airways Club World (business) cabin experience

The British Airways Departure Lounges were excellent at both Heathrow Terminal 5 and New York JFK Terminal 8. With five premium lounges in London Heathrow and three in New York JFK, comfort is guaranteed for business travellers at both ends of their journey.

Our team were very impressed by the new long-haul business class cabins onboard the flight too, which feature a spacious seat that converts to a fully flat bed, delicious food and drinks made using fresh local ingredients, luxury bedding and amenity kit, in-flight entertainment, and access to in-seat power.

“What can I say but wow! The flight was amazing the BA air hostesses were friendly, the service that they provided was out of this world. They really look after the passengers, they made you feel like royalty, and the seats on the plane were so comfortable. This is the best flight that I have ever flown on! The food was good and the service was amazing.”

Sam Greenwood, Business Travel Consultant

“BA business class lounges at LHR and JFK were fantastic and they ensure a great to start and end to any trip. The new Business class cabins on board were also very impressive, combined with great service and catering.”

Mark Heapes, Global Client Manager

Hotel NH Collection New York Madison Avenue

After arriving in New York, our team enjoyed a comfortable stay at Hotel NH Collection New York Madison Avenue. Based in the heart of the city within a 100-year-old building, the hotel is centrally located within walking distance from Grand Central Station, Times Square, the Empire State Building and the Theatre District.

The hotel reopened in 2021 after a full renovation, which introduced cutting-edge interior design which paid homage to Madison Avenue’s golden age of advertising. The 288 rooms are warm and inviting, equipped with Nespresso coffee machines, Chromecast TV, high-speed wifi, and city skyline views available from many of the rooms. There is also a 24/7 onsite gym, a new stylish bar & lounge, a contemporary Italian restaurant, and a spacious lobby with space for working.

“The hotel was in a good location, the staff were very welcoming when we arrived. The rooms were nice and a good size too. My favourite part of the hotel was the onsite restaurant Serafina, the food was out of this world.”

Sam Greenwood, Business Travel Consultant

“The hotel was a real home-from-home experience with a very cosy atmosphere; great restaurant and bar area, and the rooms had all the amenities you could wish for on any business or city trip to NYC. The hotel is very centrally located within short walking distance to Grand Central Station and the Empire State Building.”

Mark Heapes, Global Client Manager

Activities: Top of the Rock Experience and MJ The Musical on Broadway

A trip to New York City simply wouldn’t be complete without experiencing some of the city’s must-see attractions. Visiting the Top of The Rock City Viewing Platform at the Rockefeller Centre was a real highlight for our team, along with a trip to Broadway to see MJ the Musical. Whether your next trip to New York is for a meeting, conference, incentive trip, or something else entirely – you’ll never be stuck for entertainment and new experiences here.

“My best experience was the visit to the Top of The Rock at the Rockefeller Centre, that was an experience I will never forget.”

Sam Greenwood, Business Travel Consultant

A special thank you to our hosts Natasha Maraj, Global Sales Director Minor Hotels and Gary Martin, Key Account Manager British Airways.