CTM Leadership Team
- Regional Leadership
- Global Leadership
- CTM Board
CTM Board
CTM Board
CTM Board
CTM Board
CTM BoardDebbie Carling
Chief Executive Officer, EMEA
Debbie has 25 years+ experience within the travel industry, having worked in a number of key strategic and senior roles during this time.
Since beginning her first sales role at Britannic Travel in 1984, Debbie later became the European General Manager at global travel management company FCM in 2008. Debbie joined Chambers Travel Group as a consultant in 2011 and was quickly promoted to COO. She successfully instilled new company processes, productivity and developments in supplier relations.
In 2015 Chambers merged with Corporate Travel Management and Debbie played a key role during the transition. Under the guidance of Managing Director Jamie Pherous, CTM Europe was restructured around what he described as ‘the leaders he believed had the potential to drive the business forward’. Debbie Carling was instantly earmarked as one of those leaders and appointed as CEO in July 2016.
As CEO, it is Debbie’s responsibility to ensure that CTM’s customers in each region receive the highest level of tailored services, technology and reporting, while also operating seamlessly within CTM’s overall global strategy.
Michael Healy
Chief Operating Officer, EMEA
Michael Healy joined CTM in 2015 and has held senior strategic roles in a variety of industries for more than 30 years. At CTM, Michael is responsible for the service delivery of corporate travel requirements for a number of Central Government departments through the Crown Commercial Service PSTVS Framework.
Michael was awarded OBE in Queen’s new year 2021 honours list for services to support British nationals overseas.
In 2023, Michael was appointed Chief Operating Officer for EMEA.
Chris Montgomery
Chief Finance Officer, EMEA
Chris Montgomery has recently taken on the role of Chief Finance Officer (CFO) at Corporate Travel Management (CTM), bringing a wealth of knowledge with over 20 years of experience holding several senior finance roles across facilities management, accommodation, and the travel sector.
Chris spent eight years as the Finance Director for a Facilities Management company. In 2013, he took on the position of Finance Director at Totalstay, a Bedbank provider offering B2B hotel services to the travel industry.
During his tenure at Totalstay, Chris played a pivotal role in navigating the company through a successful acquisition by Jac Travel in 2015. Chris continued his role as Finance Director until the acquisition was completed. In 2018 WebBeds, a global company based in Australia and listed on the ASX, acquired Jac Travel, marking a new chapter in Chris’s career, he continued as Finance Director at WebBeds until the end of 2023.
Chris is an ACCA certified Accountant.
Brian Sheerin
Chief Technology Officer, EMEA
Brian Sheerin joined CTM in the role of Chief Technology Officer EMEA in early 2016 to drive the company’s technology innovation strategy from its UK-based Technology Hub.
Brian leads a large team of technology experts to design and deploy market-leading travel technologies which drive customer value and enhance the traveller experience.
Stuart Birkin
General Manager, London and Glasgow
Stuart Birkin has worked in the travel industry for over 20 years. With a short grounding in the leisure industry, Stuart’s commercial awareness soon led him into the business travel sector where he held key positions at three corporate travel companies including 10 years’ experience at Reed & MacKay as Director of Client Services.
In June 2012, Stuart joined Chambers Travel (now Corporate Travel Management) as Director of Account Management before moving to the role of Director of Strategic Client Partnerships where he oversaw CTM EMEA’s client retention strategy and EMEA Partner network.
As of 1st March 2023, Stuart Birkin has been appointed to the position of General Manager, Scotland.
Stuart has been a valued member of the senior team since 2012 and his appointment is an important enabler in creating the correct leadership structure as we continue to focus on service delivery and client retention.
In January 2024, Stuart Birkin assumed leadership responsibility for the CTM South region in addition to his existing responsibilities as General Manager for the Glasgow office.
Louise Hutchinson-Chambers
General Manager, CTM North
Louise joined CTM as Head of Account Management in 2016 to further strengthen Customer Delivery, Account Management and Implementation functions. Louise has since streamlined and standardised our Client Services function.
Louise has over 30 years of travel industry experience, which is as varied and extensive as her knowledge. Exceptional customer operational expertise, meticulous organisational skills and great attention to detail, all proving invaluable in her previous roles within tour operating, business travel and legal services. As a qualified Prince2 practitioner, she has led a number of high-profile projects, working extensively with Government clients.
In January 2023 Louise was promoted to General Manager, CTM North.
Mallory Gerard
General Manager, France
Mallory Gerald is the general manager of CTM France. She has worked within the travel industry for over 20 years starting as a business travel consultant at Rosenbluth International Travel and a corporate travel consultant at Frequent Flyer Travel.
Mallory jointed Chambers Travel Group in 2008 as office manager, France. In 2015, Chambers merged with Corporate Travel Management and Mallory was promoted to the role of General Manager in May 2017.
Mike Leeson
General Manager, CTM Meetings & Events
In his 14 years in events, Mike has worked in operational, commercial and senior management roles across sectors from youth engagement and brand experience to sports, corporate hospitality and incentive travel.
Having joined CTM Meetings & Events in 2014, he is now responsible for the general management and strategic direction of the CTM Meetings & Events Europe team, helping them to deliver ‘connected experiences’ to a diverse range of global clients.
Penny Munn
Chief Partnerships Officer, EMEA
Penny Munn has worked in the travel industry for more than 25 years and is now Chief Partnerships Officer, EMEA for Corporate Travel Management.
Penny previously held positions at Virgin Atlantic Airways and American Express Business Travel, before joining CTM in 2015.
Having built strong relationships with key suppliers, she is responsible for negotiating commercial contracts to deliver creative and innovative solutions for our customers.
Natasha Baynes
Head of Marketing, EMEA
Natasha joined Corporate Travel Management (CTM) as a digital marketing assistant in August 2016 and was promoted after just six months to a Senior Marketing Executive. After two and a half years of managing the digital marketing strategy, Natasha was promoted to Marketing Manager, Europe.
Natasha is responsible for the development and delivery of the CTM Group’s digital marketing strategy within Europe, across all local business lines as well as the operational leadership of the EMEA Marketing team.
Natasha holds a BA (Hons) degree in Marketing Communications.
Nina Goel
Head of HR, EMEA
Nina is an accomplished HR professional with extensive experience in complex management roles. She excels in delivering strategic solutions rooted in a deep business understanding, achieving successful outcomes by aligning with both business needs and personnel.
Jamie Pherous
Executive Director, Managing Director
Director since May 2008
Jamie Pherous founded Corporate Travel Management Limited (CTM) in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.
Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.
James Spence
Global Chief Financial Officer
James Spence joined CTM in May 2024 as Global Chief Financial Officer. James has 14 years’ experience as CFO of international businesses primarily in energy and software sectors, and has operated across Australasia, North America and Europe throughout his 30+ year career. James brings broad-based financial experience across all the main disciplines within finance include strategy, risk, treasury, accounting, M&A, capital markets, investor relations and commercial decision-making with extensive board level, team leadership and public markets experience. James holds a Bachelor of Science – Economics & Politics and is a Chartered Accountant.
Eleanor Noonan
Global Chief Operating Officer
Eleanor Noonan joined CTM in August 2022 and holds the role of Global Chief Operating Officer. She has held various senior executive roles within travel, government and financial services. Eleanor is commercially driven, values focused and passionate about leading high-performance teams to support a business growth agenda. Eleanor is skilled in developing and executing customer-centric business strategies, leading large-scale change initiatives, and achieving operational excellence. Eleanor holds a Master of Business and is a Graduate of the Australian Institute of Company Directors.
Ana Pedersen
Global Chief Commercial Officer
Ana Pedersen joined CTM as Global Chief Commercial Officer (CCO) in 2024, where she leads the company’s global efforts to drive revenue and EBITDA growth. In this executive role, Ana oversees activities relating to global sales, account management and supplier relations by implementing strategies to enhance customer satisfaction, strengthen global market presence and drive technological innovation.
With over 25 years of experience in the corporate travel industry, including global sales and hotel strategy leadership roles at BCD Travel, Ana is well-positioned to capitalise on emerging market trends and customer needs, driving significant revenue growth opportunities across the CTM Group of travel brands.
Known for her strategic vision and ability to build high-performance teams, Ana is passionate about cultivating strong global supplier relationships, implementing cutting-edge technology solutions, and fostering a collaborative corporate culture that aligns with CTM’s strategic objectives. Fluent in multiple languages, Ana is recognised for her global perspective and ability to deliver transformative results in dynamic and diverse markets.
Shelley Sorrenson
Global Chief Legal Officer & Company Secretary
Shelley Sorrenson joined CTM in November 2021 as Global Chief Legal Officer and Company Secretary. Shelley is a pragmatic and commercially driven corporate legal and governance practitioner with over 15 years of experience. She has served as General Counsel and Company Secretary of ASX-listed and unlisted financial services companies and held roles at the Australian Securities and Investments Commission and in private practice. Shelley holds a Bachelor of Justice, Bachelor of Laws and a Master of Laws. Shelley is a Member of the Australian Institute of Company Directors and an Associate of the Governance Institute of Australia.
David MacNiven
Global Chief Information Officer
David MacNiven joined CTM in March 2024 as Global Chief Information Officer (CIO). He has held various roles within financial services, tertiary education and government (both in Australia and UK).
David is an highly experienced CIO with a demonstrated history of effectively leading and delivering customer-centric solutions within large and complex organisations. As a change agent, he specialises in implementing financially sustainable and focused programmes and projects that generate tangible value for all organisations. He also excels at building high-performing teams and services, cultivating a collaborative and inclusive environment where individuals thrive and contribute their best. He is a results-oriented leader, consistently delivering measurable outcomes and leveraging data-driven insights to inform strategic business decision-making.
Annabel Ausmus
Global Chief Marketing Officer
Annabel Ausmus is an experienced marketing and communications professional with more than 20 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines. She is responsible for the CTM Group’s global marketing, communication and brand strategy across its portfoilio of travel brands.
Joining CTM in 2010, Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organisations.
Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM) and an Associate Member of the Australian Marketing Institute (AMI).
Lauren Hook
Head of Sustainability
Lauren Hook joined CTM as the Head of Sustainability in November 2023. She has a strong compliance, governance, and finance background both in Australia and internationally. In her previous roles, Lauren has led the risk, audit, and sustainability functions at an ASX-listed technology company and she has extensive airline and audit experience.
Lauren holds a Bachelor of Commerce, qualified as a Chartered Accountant, is a member of the Institute of Internal Auditors, and is a fellow of the Governance Institute of Australia.
Ewen Crouch AM
Chairman
Independent Non-Executive Director
Director since March 2019
Ewen Crouch was a Partner at Allens from 1988-2013. He served as a member of the firm’s board for 11 years, including 4 years as Chairman of Partners. His other roles at Allens included Co-Head Mergers & Acquisitions and Equity Capital Markets from 2004-2010, Executive Partner – Asian Offices from 1999- 2004, and Deputy Managing Partner from 1993 – 1996. He was a Director of Mission Australia from 1995, including as Chairman from 2009, until retiring in November 2016.
Mr Crouch is a Non-Executive Director of BlueScope Steel Limited (since March 2013), Chairman and Non-Executive Director of AnteoTech Limited (since April 2022), and a Director of Jawun (since September 2015). He is a Fellow of the Australian Institute of Company Directors and served as a member of the Takeovers Panel from 2010-2015, as a member of the Commonwealth Remuneration Tribunal from 2015-2019, as a Director of Sydney Symphony Orchestra from 2009- 2020 and as a Non-Executive Director of Westpac Banking Corporation from 2013 to 2019.
Jon Brett
Independent Non-Executive Director
Director since January 2020
Jon Brett was formerly an Executive Director of Investec Wentworth Private Equity Limited, and an executive of Investec Bank (Australia) Limited. He was previously the CEO of Techway Limited which pioneered internet banking in Australia. Jon brings extensive strategic, board and management experience to CTM, particularly in the areas of finance and corporate advisory.
Jon is currently Non-Executive Director Chairman-elect of Infomedia Limited (since July 2024). He is also a Non-Executive Director of Raiz Invest Limited (since November 2023). His former directorships include Godfreys Group Limited, The Pas Group Limited, deputy president of the NRMA and Vocus Group Limited since its listing on the ASX.
Sophie Mitchell
Independent Non-Executive Director
Director since September 2019
Sophie Mitchell has over 30 years of corporate advisory, capital markets and equity research experience. She retired from Morgans in June 2019 after over a decade as Executive Director in Morgans Corporate and, prior to this, she was Morgans’ Head of Research.
Sophie is currently concentrating on her Board roles and is a Non-Executive Director of Firstmac Limited (since November 2022), NZX-listed Tourism Holdings Limited (since December 2022), Myer Family Investments Limited (since December 2020), Morgans Holdings (Australia) Limited (since March 2018) and the Morgans Foundation Limited. She was Chairman and Non-Executive Director of Apollo Tourism & Leisure Limited from 2016-2022, a Non-Executive Director of Flagship Investments Limited from 2008-2021, a board member of the Australia Council for the Arts, and a member of the Takeovers Panel between 2009 and 2018.
Marissa Peterson
Independent Non-Executive Director
Director since October 2022
Marissa Peterson is President and CEO of Mission Peak Executive Consulting, a Silicon Valley leadership coaching business, and currently serves on the Board of US Based company Employee Owned Brands. She is based in the United States and brings extensive experience in governance, technology and digital transformation, and executive development.
Mrs Peterson holds a Bachelor of Science in Mechanical Engineering and an Honorary Doctorate in Management from Kettering University, and an MBA from Harvard Business School.
Mrs Peterson’s extensive board experience includes past roles as Chairman of optical communications solutions company, Oclaro, between 2013 and 2018, and as a Non-Executive Director of ASX-listed Ansell, from 2006 to 2021. She has also been a Director of a range of US-based companies including Humana, Supervalu, Children’s Hospital of Stanford, Quantros, Covisint, and was a Board Trustee of Kettering University.
Jamie Pherous
Executive Director, Managing Director
Director since May 2008
Jamie Pherous founded Corporate Travel Management Limited (CTM) in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.
Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.